FID Trust International

FID Trust International Limited needs a minimum amount of time to process your order.

As a rule it comprises no more than 24 hours, though it might take us a bit longer to do this due to holidays and days off and when we get your order at night time. Thus we kindly ask you to make your orders in advance. It will take us approximately from 1 to 4 days to prepare and send your order for you to receive it. The policy of FID Trust International Limited ( www.companieshouseonline.com  ) in relation to the refund of money is in accordance with the directive of the European Union (EU Distance Selling Directive), coming into force from October of 2000, and a part of the legislation of Great Britain, which determines the protection of consumers (Consumer Protection – Distance Selling, Regulations 2000). This legislation applies to all transactions, made on the territory of Great Britain, when the consumer does not meet face to face with the sales representative while conducting the transaction (payment).

YOUR RIGHTS AS A CONSUMER

In accordance with the legislation you have 7 (seven) working days of the “period of consideration and negotiations”, when you can cancel your order and obtain a complete refund of your money. In this case you do not need to have any explanation or reasons for the cancellation of the purchase and we will not ask you under any circumstances as we do not have the right to. We will be obliged to return your payment to you completely within 30 days from the moment of the cancellation of the purchase. HOW TO CANCEL A

PURCHASE DURING 7 DAYS OF THE PERIOD OF CONSIDERATION

If you wish to cancel your purchase during 7 working days (excluding Saturday, Sunday and PUBLIC holidays in Great Britain) of the “period of consideration and negotiations”, please write a letter addressed to: Director, FID Trust International Limited, 26 Fouberts Place, London W1F 1PP, United Kingdom. In this case it is necessary to give us your name and address. If your order was placed on the Internet, please include the reference number of the transaction given to you by the merchant at the time of payment. If your order was placed with us by mail, include this fact in the letter.

THE REFUND OF MONEY AS A RESULT OF THE CANCELLATION OF PURCHASE

If you cancel your purchase during 7 days of the “period of consideration and negotiations”, we will fully refund your payment, without any additional charge. If you paid by credit or debit card on the Internet, then the money will be paid directly to your credit or debit card within 30 days from the date of cancellation of the purchase. If the payment was made by another method, the refund of money will be paid by means of a cheque, which will be sent to your specified address within 30 days from the moment of the stoppage of the purchase. There are no additional charges for the stoppage of purchase during 7 days of the “period of consideration and negotiations” and the British legislation prescribes a complete refund of the money during this period.

THE RETURN OF THE GOODS AND MONEY AFTER 7 DAYS OF THE PERIOD OF CONSIDERATION

A refund of the money for the unwanted services is not possible.

THE RETURN OF UNWANTED GOODS

The unwanted goods can be returned within 7 days on receiving them. You must send them to us unpacked and undamaged to the address: FID Trust International Limited, 26 Fouberts Place, London W1F 1PP, United Kingdom. We accept no explanations about any lost or damaged goods during their delivery by mail. British royal mail works without any problems.

We recommend packing unwanted goods appropriately in order to avoid damage in transit. We also advise that you register the sending of unwanted goods (by methods such as recorded mail, registered mail or hiring a courier). Confirmation of postage of the goods is insufficient for a full refund. Please remember that you should give us your name and address and also include copy of the invoice which confirms the acquisition of goods directly from us, and not one of our agents or authorized salesmen (distributors).

THE REFUND OF MONEY FOR UNWANTED GOODS

Taking into account that unwanted goods are returned unused, unopened and are in state suitable for subsequent resale, within 7 days of reception by the customer, we will refund the money. If you paid by credit or debit card on the Internet, then the refund will be paid directly to your credit or debit card within 30 days from the moment of the cancellation of purchase. If payment was made by another method, the refund of money will be paid by cheque, which will be sent to the customer’s specified address during 30 days from the moment of us obtaining the returned unwanted goods.

OTHER SERVICES; PRIOR TO THE EXPIRATION OF 7 DAYS OF THE PERIOD OF CONSIDERATION

According to paragraph 6.1 (a) of the Consumer Protection (Distance Selling) Regulations (SI 2000 No. 2334), which our company adheres to, if there is no agreement between our Company and the Client, we will not return the money paid for the services, which started prior to the expiration of 7 days of the period of consideration and negotiations.

Remember: if you filled any forms to receive our services, they will be passed on for processing to our employees within 12 hours. Thus, work will commence prior to the expiration of 7 days of the period of consideration, our company will spend the necessary resources to perform the work. In this case, if you wish to recoup a part of the cost, you must immediately call us by telephone on: +44 20 7 439 3400 (from overseas) or 020 7439 3400 (in Great Britain). During the telephone conversation or through voicemail (our working hours are from 9.30 to 17.30 Monday to Friday) please tell us your name, reference number of the transaction, address and the amount paid. We will contact you the following working day and discuss the accomplished work on the service as ordered by you, the amount of resources we have spent on performing the task for you and the possibilities of a partial refund of your payment for the service in the case of the cancellation of service.

This refund is the good will of our company, and is not a part of the laws of the European Union or Great Britain. Such refund is possible during 7 days of the “period of consideration and negotiations” and shows our respect for customers.

PERSONAL SERVICES

According to paragraph 6.1 (1089;) goods made to the consumers specifications or clearly personalised, The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), you do not have the right to demand the refund of payment or cancel services, paid for by you. It means that the service was ordered by you individually and it is tailored specifically for you. The translation of personal documentation, conducting of consultations, company formation / incorporation, negotiations with services providers and so forth – this tailor ship means we can in no manner use or resell this service. In this case the law protects us, providing for the failure to refund payments received for the provision of personal services, and we adhere to this. Think carefully and consider all consequences if you wish to order any personal service, since we cannot refund payments obtained for the provision of services under any circumstances.

THE ELECTRONIC SERVICES (PACKAGES)

According to paragraph 6.1 (d) and (e) The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), which our company adheres to, the company does not refund money for online purchases of the electronic versions of our services under any circumstances.